1. Who we are
Guj Infotech provides software, websites, hosted applications, integrations, IT and digital services. In this policy, “Guj Infotech”, “we”, “us” and “our” refer to Guj Infotech. Questions may be sent to info@gujinfotech.com.
2. Information we collect
Depending on how you use our services, we may collect:
- contact, account and organisation details;
- messages, enquiries, support requests and transaction-related records;
- technical information such as IP address, device, browser, security logs and cookies;
- content and files you choose to upload or process;
- billing information processed through our payment providers; and
- authorised data from connected third-party services.
3. Connected applications and social platforms
If you connect a service such as Facebook, Instagram, Meta, Google or another platform, we access only the information and permissions you authorise. This may include account identifiers, Pages, messages, media, comments and publishing permissions needed to provide the selected feature. We do not sell this information. You may disconnect an integration through the application or the third-party platform.
4. How we use information
We use information to provide and secure services, authenticate users, process requested actions, operate integrations, communicate with you, provide support, improve reliability, meet legal obligations and prevent fraud or misuse. Where required, we rely on consent, performance of a contract, legitimate interests or legal obligations.
5. Sharing and disclosure
We may share information with hosting, email, analytics, payment, support and integration providers only as required to deliver our services. We may also disclose information when required by law, to protect rights or security, or as part of a business transfer subject to appropriate safeguards.
6. Storage, international processing and security
Our service providers may process data in Australia and other countries. We use reasonable administrative, technical and organisational safeguards, including access controls, encryption where appropriate, monitoring and backups. No internet service can guarantee absolute security.
7. Retention
We retain personal information only for as long as needed for the purposes described above, contractual requirements, security, dispute resolution and applicable law. Retention periods vary by service and record type.
8. Your choices and rights
You may request access, correction or deletion of personal information, object to or restrict certain processing, withdraw consent, or ask questions about a privacy concern. Requests can be emailed to info@gujinfotech.com. We may verify your identity before completing a request.
9. Application data deletion
To request deletion of application or connected-platform data, disconnect the integration in the application and email info@gujinfotech.com with the account email and application name. We will confirm the request and delete or de-identify eligible information, subject to legal and security retention requirements.
10. Cookies
Our websites and applications may use essential cookies for sessions, security and preferences, and limited analytics where enabled. Browser settings can control non-essential cookies, although disabling essential cookies may prevent sign-in or other features.
11. Children
Our business services are not directed to children under 16. We do not knowingly collect their personal information without appropriate authorisation.
12. Changes and complaints
We may update this policy and will publish the revised effective date here. Contact us first if you have a complaint so we can investigate and respond. You may also have the right to contact the relevant privacy regulator in your jurisdiction.